Customer service was good but product was inferior. First pair, one side of headphones did not work at all. We requested a replacement pair and the second pair had a similar problem, with one side volume far quieter than the other. We ended up sending the second pair back as well and asked for a refund.AudioSpice NCAA Sonic Boom 2 Headphones, are best phone I have brought for this price. They sound really great, and I brought another pair.The wire already broke. But we fixed it and he likes them a lor.These headphones look really good and seem like quality at first. They come in nice packaging. My 11 year old son was really excited to use them. He used them close to every day for the first week and they worked fine. Today, they sound like the people are talking underwater. We've checked them out- wiring is good, everything is fully plugged in, they just don't work.Had to rip it open and glue the speaker down inside as it loudly clanked around inside when my son just walked with them.This is a great product. The sound quality is amazing, especially for the price. The logo is spot on.The headsets are NOT packaged with the correct cord to allow the user to use them according to the product details online and on the package! I've ordered two sets and they both are packaged with the wrong cord! I'm extremely disappointed as is my grandson! Thus was supposed to be his Christmas gift!Extremely disappointed as both earphones RATTLE. I guess both speakers inside are dislodged, right out of the packaging. In fact, the rattling sound is louder than the sound coming from the speakers within the earphones. AVOID